Payment States
Hold Placed
Customer has booked but you haven't responded yet. Their card has a pending hold (not charged).
Your action: Accept or decline the booking requestDeposit Charged
You accepted the booking. Deposit has been charged, remaining hold still in place.
Your action: Complete the servicePayment Complete
Service is done and fully paid. Full amount has been charged.
Your action: None. funds will arrive in your next payoutPartial + Cash
Service is done, you collected cash for remaining balance. Only deposit was charged, hold released.
Your action: None. deposit will arrive in your next payoutDeclined / Cancelled
You declined or booking was cancelled. Hold released, nothing charged.
Your action: NoneCommon Questions
You'll be notified immediately. The booking will remain pending until the customer updates their payment method.
Holds typically last 7 days. If you don't accept within this window, the hold may be released by the customer's bank.
This depends on your cancellation policy settings. The deposit may be non-refundable based on your rules.